Discover Why Our Managed IT Services Clients Love Tech Eagles!
At Tech Eagles, we know that you have enough on your plate as a small business owner or IT manager—you don’t have time to worry about every aspect of cybersecurity and IT maintenance. That’s where we fly in to help with robust IT solutions that protect your business and grow your revenue. And our clients appreciate everything we do — as seen in our IT services testimonials!
What Our Happy Customers Have to Say About Tech Eagles’ IT Expertise
Because Tech Eagles takes cybersecurity seriously, all testimonials on this page have been anonymized to protect our customers’ privacy. However, we will be happy to provide references during a scheduled meeting.
“Hassle-Free IT Support”
I understand many complex issues and take great delight in my decades of service welcoming babies into the world and taking care of women’s health needs. But I don’t understand the complexities of cybersecurity, and I don’t need to do so. I know that Tech Eagles has me covered in that regard. We are a busy medical office with three physicians, one nurse practitioner, and many supporting staff. Tech Eagles has been a constant presence in our practice for years. Their response time is somewhere between right away and very fast. They have always had someone available to help us when we had an urgent need, and their service is prompt even for non-urgent needs. Because of this, we have peace of mind regarding the security of our patient’s data, our HIPAA Compliance, and the general reliability of our network. They help manage the changes, regulations, and security measures that are necessary to run a contemporary practice. I would highly recommend the Tech Eagles team to any business owner who wants to be competitive and remain current.
“Unparalleled Disaster Recovery”
After our facility was hit by a tornado, I contacted Tim and his team at Tech Eagles. They worked diligently with our software vendors, re-networking our partial building and temporary office trailers. They went above and beyond to ensure our business was up and running in just a few days. We highly recommend Tech Eagles for all your service needs.
“HIPAA Compliance, Reliable Backups, and Fast Response to All Our Needs.”
The response time of the Tech Eagles team is somewhere between immediate and right away—we are very pleased with how quickly they resolve any issues we are having. If they can’t fix our problem remotely, they’ll dispatch a technician who actually knows our network. Also, the communication among the members of the Tech Eagles team is excellent. I don’t have to waste time talking about our problems to multiple people. I explain our issues once, and Tech Eagles just fixes the problem. We are very serious about protecting the privacy of our patients, and thankful to have Tech Eagles helping us maintain the high security we require.
I would happily refer Tech Eagles to other businesses. If your computers hold sensitive data, or if they are essential to your day-to-day work, you won’t find a better business partner than Tech Eagles. Besides being great at what they do, they’re also friendly and professional. They take the hassle out of Information Technology!
“Our Go-To Source for IT Needs”
Tech Eagles has been our go-to source for our IT needs since 2010. Any time I call, they take care of our needs promptly. Our computers are essential to the operation of our business; we can’t afford downtime. Thankfully, I’m not worried about this because we have a competent, reliable team of people standing ready to help us. If you have computer service needs, I recommend that you call Tech Eagles!
“Protection From Hacking and Prompt Response”
I need cybersecurity to protect my network from hacking. I need cybersecurity to ensure client’s sensitive data is not breached. I don’t have the knowledge to perform these tasks. Even assuming I did, I don’t have the time as it would not be cost effective for me to do this. I need to be practicing law and not have to worry that my system and its data is at risk for being compromised.
I trust Tech Eagles wholeheartedly. I have zero issue with their services rendered and cost associated.
Their staff is top notch. I have prompt response on any tech support issue I have. Every member of the team I have dealt has done exactly what they said they would in a timely manner and for a fair and reasonable price.
“Trustworthy, Fast, and Competent”
Tech Eagles is, by far, the most competent and the most responsive. The reason that I switched to Tech Eagles, and continue to stay with them, is the confidence I have—originally, this confidence was just in Tim. Now, it has ex-tended to the team he has put together. Tech Eagles is such a company. I am happy to have them by my side, enabling me to better serve my clients.
I recommend that we all focus on doing what we’re best suited to do. Let Tech Eagles manage your network, so that you can focus on doing what only you can do: serve your clients and manage your business. That’s the choice I made, and I’ve not looked back.
“Reliable, Knowledgeable, and Friendly”
The Tech Eagles, team resolves any computer issue we have. When something breaks, we call Tech Eagles. They are prompt, friendly, and professional. I especially appreciate their phone support! If you’re looking for a reliable, knowledgeable, friendly group of people to address your information technology needs, we absolutely recommend Tech Eagles.
“Excellent Response Time, Fair Pricing, and a Highly Competent Team”
Tech Eagles is our go-to company when our CIO is out of town; they have also worked alongside our CIO to help him implement projects.
Tech Eagles has excellent response time, fair pricing, and a highly competent team. We are very pleased with the service we receive from Tech Eagles!
“5 Stars All the Way”
First Class! Fast response times with a knowledgeable and friendly staff. Tech Eagles can customize any platform specific to your needs, and keep things running smoothly—with integrity and dependability. I highly recommend Tech Eagles for anything IT related (individual or business).
Top Notch Technicians (Andy, A.J., Logan) and Alison/Tim provide white-glove service. 5 Stars All The Way.
“IT is Now a Leverage to Help Us Grow Our Business”
We’ve been so happy since we switched to Tech Eagles. We have no complaints. With our previous service provider, we’d sometimes have to call 2-3 times just to get them to respond. With Tech Eagles, sometimes they stop by just to check on something, without us even calling! Their service is way above what we had experienced in the past.
What I value about our partnership is that I know their team is taking care of the security and reliability that we must have on our computers. Because of this, my mind is free to focus on running our business and providing great service to our own customers. Technology is no longer a frustrating distraction but a true leverage to help us grow our business.
If you are a busy business owner wanting someone to take away the hassle of technology, I recommend Tech Eagles!
“Prompt Service from an Amazing Group of Geeks!”
Tech Eagles has provided our IT support since 2012. Their team members have excellent technical skills and easily solve any network problems we have. Not only that, they are prompt and polite. Finding that combination of a great geek who is also professional is rare.
My data is critically important to my business operations—I must be able to view and analyze my patients’ current and previous test results. One day something went awry, and I was unable to view my XRays. Someone from Tech Eagles drove all the way to Norton on very short notice to fix it—just so that I could be up and running as soon as possible.
Tech Eagles has managed many important projects for us. They set up a new server and created a backup system for our huge amount of data. They also moved all our network equipment to our new location. Besides these projects, Tech Eagles provides ongoing services: they monitor our network 24/7 to maximize our security and efficiency.
Logan has been absolutely terrific in keeping us up and running. He is always so responsive whenever we need him and is quite willing to make the long drive to Norton when necessary. He is so knowledgeable and can easily communicate with the developer of my PACS system. He speaks their language and yet can explain things on my level as well.
Information Technology is critical to any business today, especially medical practices. I confidently recommend Tech Eagles to any other small business owners—they take the hassle out of IT so that we can focus on serving our patients!
“Since 2011, I’ve Been Very Pleased with Tech Eagles”
I have been a Tech Eagles client since 2011 and have been very pleased with their service. Everyone on the Tech Eagles team conducts themselves in a professional manner. They don’t leave until all the work is done and everything is working correctly. Thanks to their expertise, everything runs smoothly without any glitches.
When I have purchased new computers and equipment in the past, Tech Eagles has helped me find the best value products to suit my specifications. I also trust Tech Eagles to monitor my computers and keep them secure.
I am a busy optician and don’t have time to manage technology. I am happy to let Tech Eagles manage that stress so that I can focus on serving my patients and running my business. They have given me years of reliable service, and I highly recommend them to other business owners!
“Tech Eagles Saved the Day in 5 Minutes!”
We called Tech Eagles because our network was completely down—and when that happens, our business stands still. We’d first called someone else, who had told us we needed to make an expensive hardware replacement. We decided we needed a second opinion. Tech Eagles showed up and five minutes later, literally five minutes later, they had our network up and running fine. And we didn’t need new hardware. They fixed it fast and they fixed it right the first time.
Another time, we had an issue with a lightning strike that did require us to get a new computer. But even then, their timing was very fast. They let us borrow a computer; they worked to transfer all our data so that our transition was seamless. We were fully operational with our new machine in just 48 hours.
The Tech Eagles team is the best computer support I’ve had in all my years of business—and I’ve been in business 55 years! Of course, much of that was without computers. But now, the way things work, we have to have our computers working to keep our business open—and we trust Tech Eagles to keep everything running smoothly. We highly recommend Tech Eagles!
“Best and Fastest Service You’ll Ever Receive”
The Tech Eagles team provides the best, most professional, and quick service you will ever receive. They completely take care of our network security so that we can focus on serving our patients.
At our practice, we provide the most cutting-edge level of hearing aid technology while establishing personalized long-term relationships with each person who comes under our care. Our philosophy is that hearing aid care does not end when hearing aids are fit but actually begins. Patients require the most attention after their hearing aids are fitted. It is this philosophy that insures success and longtime satisfaction for our patients.
I’m so glad I changed from my old computer person to Tech Eagles. Now, things get down on time and they get done correctly!
The Tech Eagles team is so knowledgeable about all things IT, and so patient in explaining our options to us. We have a lot of specific IT requirements, and Tech Eagles has helped us make wise business decisions regarding that. They have helped improve our WiFi and addressed many other issues.
Their team is polite, prompt, and very proficient. They are truly IT gurus! I love the fact that now I don’t have to think about our computer network — I can focus on running our business because I am looking to Tech Eagles to keep our network secure and efficient!
“An Essential Part of our Business Success!”
We’ve been the top producing agency in Southwest Virginia for over 7 years. Over 75% of our leads come through our webpage, so—needless to say—our computers are an essential part of our business success.
Unexpected downtime quickly translates into lost revenue. Reliable computer support is a key to our business success. I can rely on both the competence and the integrity of the Tech Eagles team. We are thrilled with the excellence of their service!
“Tech Eagles has helped Decrease our Costs and Increase our Security!”
We called Tech Eagles back in 2010 because we were short-handed. There was a major gap in the network technical experience in our department and we needed someone with a solid skillset in networking and server work. We had considered hiring someone but could not find the level of expertise we needed.
Tim and I came to an agreement for him to work half-days, five days per week. We let Tim be the mentor and his teaching was invaluable to our IT department both here and in Minnesota. That relationship lasted a number of years. Tim no longer works on a regular basis for us, but we still call on him for troubleshooting and major upgrades. Tim has always been reliable and prompt: he will either remote in and help us or just hop in his car and come right over.
Tim’s server virtualization experience is outstanding. With his leadership, the footprint in our data center has decreased significantly. By having fewer physical servers our cooling requirements were reduced which meant an immediate savings in electrical consumption. Virtualization also gives us a far better approach to disaster recovery. We can spin up a virtual server much faster than a physical unit and in today’s business environment IT system uptime is critical. Tim’s leadership and expertise has also helped us refine and improve our business continuity plan.
Tim has also worked with us in network design and security. His experience with firewalls, routers and wireless networks has helped us implement an efficient and cost effective network infrastructure. Tim and Tech Eagles provided the consulting we needed and saved us the cost of hiring someone full-time with that expertise.
If I were to describe Tech Eagles, I would say technically astute with great people skills. They are reliable, friendly, and trustworthy. If you consider Information Technology to be a critical part of your business process, then I would definitely recommend Tim and his team at Tech Eagles.
“Finally, I Can go on Vacation without Calls from the Office!”
We were in a situation where we were not getting responsive answers from our IT support team and, many times, fixing one problem would break something else. We were very frustrated and experiencing down-time that could have been prevented.
We contracted with Tech Eagles in March 2017. From the start, they were extremely responsive to our needs. They addressed the items that were causing the biggest issues and then began to work on the less critical items. The transition was easy and allowed me to gain back precious time to handle other requirements in our practice.
Our staff, in all three of our offices, has given me positive feedback about the technicians they speak to on the phone and those who come on-site to address issues. Tech Eagles is proactive and offers us solutions to potential problems before we experience down-time. I knew, when I was able to take a week vacation with no calls from the office complaining of system problems, we had a good partner for our IT needs.
”Outstanding Service and Fast Response”
While parting ways from our former IT company, we had a need to reconfigure our server. We contacted Tech Eagles to explain our needs, and they were able to provide the reconfiguration that weekend. There were unexpected issues with the reconfiguration, yet Tech Eagles worked extended hours that weekend to find a solution, while charging no extra fees. We arrived at the office the following Monday to find everything operating as expected. Performance was increased and our staff experienced no downtime.
Additionally, Tech Eagles is very timely in their response. Most all issues are addressed by a tech within an hour.
”Tech Eagles is One of the Best Business Decisions We’ve Made!”
Our time with Tech Eagles has been excellent. The switch from our previous IT people was very smooth and uneventful. If we ever have a glitch, which has been very few, the Tech Eagles team is available and ready to help at a moment’s notice.
All are very professional, knowledgeable, and extremely pleasant to deal with. I can’t say enough good things about AJ . . . he is our man! No matter the problem, he is with us until it is fixed properly. Switching to Tech Eagles is one of the best business decisions our practice has made.”
Better IT Support with Tech Eagles? It’s as Easy as 1-2-3!
We guide you through getting started with our cybersecurity or any other managed IT support services, so you don’t ever have to question what’s going on with your technology or data. Here’s our customer-focused process.
1. Schedule a Call
Schedule a FREE, no obligation, 30-minute Cybersecurity Consultation to learn more about the state of cybercrime and how it is affecting small businesses like yours. Discuss the current state of your network. Do you have vulnerabilities hackers would exploit? Could you benefit from the comprehensive cybersecurity assessment, we call a Cyber Action Plan?
2. Assess Your Network
If you choose to move forward, we will have a CONFIDENTIAL meeting to investigate your company policies, computer network, backups and security protocols and gain a better understanding of your business goals and vision.
3. Review With an Expert
In our Report of Findings meeting you will be equipped with a Risk Assessment Health Score and we will review the list of recommendations, a Cyber Action Plan, to remediate any vulnerabilities we uncover and move you towards the vision you have for your company.
Your engagement in this process is critical for both you and I to have the information we need to uncover and prioritize any security concerns but we will keep your time investment minimal: one hour for the initial meeting and one to two hours in the final meeting to go over our Report of Findings.
Where Tech Eagles Soar: Our IT Support Service Areas Throughout the Southeast
Served by Tech Eagles Bristol
(Formerly Holston IT)
740 Volunteer Parkway Suite 2
Bristol, TN 37620
- Tri-Cities:Bristol, Kingsport, Johnson City
Call Us: (423) 534-3418
Served by Tech Eagles Bristol
(Formerly Holston IT)
740 Volunteer Parkway Suite 2
Bristol, TN 37620
Call Us: (423) 534-3418
Served by Tech Eagles Panama City
(Formerly Garner IT Consulting)
1330 Harrison Ave.
Panama City, FL 32401
- Panama City Beach & Bay County
- Destin & South Walton County
Call Us: (850) 588-3534