May 5, 2016

A Faster, More Secure Network

A Faster, More Secure Network

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Dr. Morgan Lorio

“Our network is more secure and more reliable, thanks to Holston IT!”

This testimonial was given by Dr. Lorio when he was still practicing in the Tri-Cities. Holston IT provided IT support for Neuro-Spine Solutions from 2014 through 2017. During that time, Neuro-Spine Solutions was the surgical practice of Dr. Morgan Lorio and Dr. John Testerman. Their team included three Physician Assistants and many supporting staff.

NSS provided a variety of orthopedic services, including cervical, thoracic, hand, and lumbar procedures. Neuro-Spine Solutions specialized in spinal procedures including fusions, herniated disc repair, stabilization, and others.

Dr. Lorio was the first surgeon in Louisiana to perform microendoscopic discectomy “band-aid” surgery. He subsequently introduced this technology to the Tri-Cities area.

Dr. Testerman pioneered computer assisted total knee arthroplasty at Bristol Regional Medical Center and is one of a select few surgeons to perform robotic total knee arthroplasty in the Southeast United States.

In 2017, Dr. Lorio closed his Northeast Tennessee practice and relocated to Nashville.
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by Dr. Morgan Lorio, speaking in 2015 as President of Neuro-Spine Solutions (In 2017, Dr. Lorio relocated to Nashville TN)

Prior to working with Holston IT, we would have to wait hours if not days to get a response when we needed assistance with our technology. All of that changed when Holston IT took over the management of our network. Our system is now being closely monitored, which minimizes our problems. And when we do have any issues, we know they will be resolved quickly.

Recently, I was working into the evening and needed something fixed on my email. It was around 7:00pm when we reached out to Holston IT, and they were happy to remote into my computer and fix the problem. We are thrilled with their fast response.

Holston IT upgraded several of our exam rooms, improving our ability to store and retrieve images—the treatment of our patients depends on our ability to access lots of different images quickly. The increased speed of those new machines means that patients don’t have to wait as long to receive their care.

Regarding HIPAA compliance, Holston IT identified the road blocks that were keeping us from being compliant and developed a plan to eliminate those obstacles. They led us in a thorough Risk Assessment, set up employee training, and guided us one-step-at-a-time through policy documentation. All of this protects our practice, and, what’s more, we now have peace of mind regarding the security and integrity of our patients’ confidential information.

We have been very happy with all of our interactions with the Holston IT team. They have outstanding technical skills; they are professional, friendly, and prompt. Time is money, and the increased uptime we’ve experienced thanks to their work has been a huge benefit to us. We’re getting things done instead of sitting around waiting for things to be fixed. Holston IT has done a great job giving us the security and efficiency that we require. I couldn’t be more pleased with their service. If you are looking for a competent, trustworthy team to manage your network so you can be free to focus on running your business, I highly recommend that you call Holston IT!

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